When facilitating an (online) course, it is important to have diverse knowledge of the target group and knowledge how to best accompany the group of learners.

• What is lifelong learning for the target group?
• How can I influence the joy of learning and the confidence of the participants in their own abilities to learn and motivate them to learn?
• How do I best react to difficulties?

For that it is important to know what e-tutoring refers to and what the role of an e-tutor is.